Short Description
The purpose of this booklet is to help car repairers identify and remedy brake concerns. This is an expert guide for everybody in the industry who is involved in brake sales, repairs and maintenance. By following this guide, correct brake fault diagnosis becomes easier, and repairs will be achieved more efficiently and effectively. That means better productivity and greater levels of customer satisfaction.
Website: www.pbr.com.au | Filesize: 2136kb
No of Page(s): 28
Content
…
Modern braking systems are complicated and understanding the operation of a braking system requires specialised skills and training. This means that for the average vehicle owner, even if they understand the basics of braking system operation, they are unlikely to know the cause of their braking problem.
It is your job as a professional, to gather the necessary information about the symptoms that the customer is experiencing so that you can successfully identify the cause of the problem. Collect background information such as: when the vehicle was last serviced and did the service include a brake inspection; has the owner had the brakes worked on previously and if so what was the nature of the repair; what is the driving style of the vehicle owner - do they drive and brake aggressively; what sort of driving does the vehicle do and what sort of conditions does it operate in. Naturally you should gather as much information as possible about the specific complaint that the owner has: what are the symptoms; when does the problem occur, etc.
…
Get the file Download here